WHEN CAN PINTS BE PICKED UP?
Pints can be picked up in-store on the 3rd weekend of every month on the days and times listed below. You can select which location you’d like to pick up from during check-out. We also offer a local delivery option (within delivery zone) for an additional $10!
You will receive an email reminder a few days prior to the end of the previous month with the next month’s flavors (for the “Featured” Flavor Pack Option) and another reminder prior to the first day of pick-up or delivery.
PICK-UP DAYS AND HOURS
- Saturday 2PM-6PM
- Sunday 2PM-6PM
2020-2021 UPCOMING SCHEDULE
- December 19-20, 2020
- January 16-17, 2021
- February 20-21, 2021
- March 20-21, 2021
- April 17-18, 2021
- May 15-16, 2021
WILL YOU HAVE OTHER ITEMS AVAILABLE FOR PURCHASE IN SHOP ON PICK-UP DAYS?
Yes! As one of the perks of being a Pint Club Member, additional pints and other goodies will be available for sale in our shops during pint pick-up weekends! Keep an eye out for special announcements as Pint Club Members will receive special access to limited menus as well as discounts on all in-shop purchases!
DO YOU OFFER DELIVERY?
Yes! We offer a local delivery option within a delivery zone for an additional $10! To check if you are in the delivery area, enter your zip code in the "Do We Deliver?" hover bar at the top of the page, enter your zip code, and press "Go" to confirm. If you are in the delivery area, you can selection this option during check-out. Deliveries will be done on the 3rd weekend of every month with slightly different days and times, listed below:
DELIVERY DAYS AND HOURS
- Friday 5-8PM
- Saturday 10AM-1PM
- Sunday 1-4PM
2020-2021 UPCOMING SCHEDULE
- December 18-20, 2020
- January 15-17, 2021
- February 19-21, 2021
- March 19-21, 2021
- April 16-18, 2021
- May 14-16, 2021
WHEN IS MY CREDIT CARD CHARGED?
After your initial purchase which will be charged on the date or purchase, your credit card will be charged the fifth of every month*. *Please note: this ongoing charge is only relevant to ongoing monthly Pint Club Members.
MONTHLY ORDERING DEADLINE - WHEN IS THE LAST DAY I CAN SIGN UP FOR PINT CLUB OR PURCHASE A PINT PACK EACH MONTH?
New orders must be placed by the following dates to pick up or have delivered within the same month. Monthly deadlines are listed below.
MONTHLY DEADLINES - 2020:
- December 16th
MONTHLY DEADLINES - 2021:
- January 11th
- February 8th
- March 11th
- April 10th
- May 11th
- June 10th
- July 11th
- August 11th
- September 10th
- October 11th
- November 10th
- December 11th
MONTHLY ORDERING DEADLINE - WHAT HAPPENS IF I MISS THE ORDERING DEADLINE? WHAT FLAVORS WILL I RECEIVE IN THE BOX?
If you miss the monthly ordering deadline, your pint pack will be available for pick-up or delivery on the following month with that month’s flavors. For example, if the monthly deadline is January 11th, orders placed on January 12th and on will be available for pick up or delivery in February instead. If you would like the rotating FEATURED FLAVOR Pint Pack option, you will receive the featured flavors available during the month of pick-up/delivery, not the flavor menu for the month of order.
CURRENT PINT CLUB PINT PACK FLAVOR OFFERINGS:
We currently offer three (3) Pint Pack options that include the following gelato flavors:
- SIGNATURE FLAVORS - Our best sellers! Goat Cheese Cashew Caramel, Mint Cookie, and Classic Chocolate! Full flavor descriptions can be found on the FLAVORS page.
- FEATURED FLAVORS - A rotating monthly menu of Jessie's special creations, including seasonal flavors, special limited edition collaborations, and fan favorites. Monthly menus, including flavor descriptors, will be posted on the FLAVORS page.
- DAIRY-FREE FLAVORS - Three of the most popular dairy-free flavors are included in this pack! Strawberry, Lemon Passionfruit, and Sunflower! Full flavor descriptions can be found on the FLAVORS page.
CAN I HAVE OTHER FLAVORS OR CUSTOMIZE MY BOX?
Unfortunately, no, we cannot yet accommodate custom orders! Members who have purchased the Monthly Membership have the option to swap between the Pint Pack flavor offerings as long as the change is completed prior to the monthly ordering deadline (see FAQs on monthly ordering deadline for exact cut-off each month). Monthly Members can swap Pint Pack flavor options by emailing email@example.com or submitting a request through their member portal (after the first 3 months of membership). The swap option is not available for 3 or 6-Month Pint Pack Gift Subscriptions.
DO YOU HAVE A DAIRY-FREE OPTION?
Yes! Dairy-Free Pint Packs are available for the Monthly Membership, Gift Subscriptions, and single Pint Pack purchases! Our current flavor offerings are listed in the FLAVORS page, but we may change those in the future!
CAN I SWAP FLAVOR PACKS OR MODIFY MY MEMBERSHIP?
If you are a Pint Club Member (i.e. you have purchased a Monthly Membership), you have the option to swap amongst the Pint Packs flavor options.. We recommend submitting your monthly swap by no later than the 5th of the month to have it fulfilled on that same month. The final monthly swap cut-off date is the same as the monthly ordering deadline, listed in the “Monthly Ordering Deadline,” section. Any swaps submitted after this deadline will not be fulfilled (original flavor pack selection will be included). Monthly Members can swap Pint Pack flavor options by emailing firstname.lastname@example.org or submitting a request through their member portal (after the first 3 months of membership). This is a perk specifically for Pint Club Monthly Members only; unfortunately, at this time, swapping flavor packs is not an option for the 3 and 6 Month Gift Subscriptions.
DO YOU OFFER SHIPPING?
At this time, we do not. However, we hope to in the future! If this is something you are interested in, please let us know.
DO YOU HAVE PICK-UP LOCATIONS OUTSIDE OF YOUR CURRENT SHOP LOCATIONS?
Yes! We will have pop-up locations in the Rogers Park neighborhood on the Far North Side. Please select the “Roger’s Park Pop-Up” location for pick-up option at checkout. Monthly emails will announce where the pink bus will be located for pick-up.
- November 2020 Pop Up - 6730 N Clark St (Smack Dab Parking Lot)
- December 2020 Pop Up - 7036 N Clark St (Honey Bear Back Lot)
WHAT IF MYSELF OR THE RECIPIENT IS OUT OF TOWN THE WEEKEND OF THE PICK-UP OR DELIVERY?
If you are a Pint Club Member, or have received a 3 or 6 Month Gift Subscription, you can elect to skip a delivery for the month where you are unable to make the pick-up in your member portal. Be sure to do this before the monthly deadline!
If you’d rather not skip a month, contact us at email@example.com to let us know you’re unavailable on the designated pick-up/delivery weekend. We will work with you to schedule a pick-up date and time, but do ask that you give us at least 7 days’ notice prior. Due to staffing limitations, pick-ups outside of the designated weekend will need to be picked up from our West Loop Location at 1012 W. Lake St; deliveries will be handled on an individual basis.
HOW DO I SEND PINT CLUB MEMBERSHIP OR PINT PACKS AS A GIFT?
In order to send as a gift, please go to the Gift Collections Page on the Shopify site. As of now, there is no way to include separate email addresses on the purchase for the purchaser and the gift recipient. As such, we recommend the following method to complete the purchase for the gift recipient:
- Use YOUR email address to complete the checkout process.
- If you are purchasing a membership for the recipient, you will need to create a Black Dog Shopify login, or login to your account to complete the purchase.
- If STORE PICKUP is selected, enter the RECIPIENT’S NAME & PHONE NUMBER ONLY under PICK-UP ADDRESS (store pick-up address information will automatically populate if this method is selected). Enter your information for billing.
- If DELIVERY is selected, enter the RECIPIENT'S NAME, ADDRESS, & PHONE NUMBER under DELIVERY ADDRESS. Enter your information for billing.
- In addition to the purchase confirmation, we will follow-up with some instructions from firstname.lastname@example.org to provide the recipient with an e-gift message. If you have not received a follow-up email within 24 hours of purchase, please send an email to email@example.com to request instructions.
- If purchasing a 3 or 6 Month Pint Pack Gift Subscription for the recipient, we also recommend switching over the account to their email address. Instructions will be provided to switch the email address (with the recipient’s permission) and an updated password reset link will be sent.
CAN I CHANGE MY PICK-UP PREFERENCE TO DELIVERY AFTER PURCHASE?
Yes, if you are unable to pick up in store and would like to schedule a delivery, please contact us at firstname.lastname@example.org at least 7 days prior to the scheduled pick-up days. Please note, a $10 delivery charge will be assessed.
HOW DO I CANCEL?
As a Pint Club Member, you receive additional perks outside of monthly gelato that are rolled into the pricing. However, we understand that circumstances may arise that require you to cancel. In order to cover some of our initial costs, as well as provide a no-hassle approach to cancellation for members, we do require a minimum of 3 months of membership before cancellation.
After the 3-month minimum, you can cancel at anytime through your member portal, as long as the cancellation request occurs prior to the monthly billing on the 5th. If the request to cancel occurs after the 5th, but before the monthly pick-up or delivery for that month, please reach out to email@example.com for your options. Cancellation requests after the 5th of the month are not guaranteed, but we will do our best to work with every member to accommodate or refund the payment, if possible.