FAQS

WHEN CAN PINT CLUB PINTS AND SPECIAL ORDERS BE PICKED UP?

Upon initial purchase the purchaser will select their pick up date during check-out. Once selected this date is set as the permanent pickup details.

Orders will be available for Pick Up on the:

3rd Weekend of the Month at our Ukrainian Village Shop

Monthly members will receive an email reminder a few days prior to the end of the previous month with the next month’s flavors and another reminder prior to the first day of pick-up.

PICK-UP DAYS AND HOURS

Saturday 3-7PM
Sunday 3-7PM

2023/2024 UPCOMING SCHEDULE

December 16 & 17
January 20 & 21
February 17 & 18
March 16 & 17
April 20 & 21
May 18 & 19
June 15 &16

WILL YOU HAVE OTHER ITEMS AVAILABLE FOR PURCHASE IN SHOP ON PICK-UP DAYS?

Yes! As one of the perks of being a Pint Club Member, additional pints and other goodies will be available for sale in our shops during pint pick-up weekends! Keep an eye out for special announcements as Pint Club Members will receive special access to limited menus as well as discounts on all in-shop purchases!

DO YOU OFFER DELIVERY?

Unfortunately, at this time, we do not. However, it's possible we will again in the future. If this is something you are interested in, please let us know by signing up for our newsletter, or sending an email to pintclub@blackdogchicago.com!

WHEN IS MY CREDIT CARD CHARGED FOR PINT CLUB'S MONTHLY MEMBERSHIP?

After your initial purchase which will be charged on the date of purchase, your credit card will be charged the fifth of every month*. *Please note: this ongoing charge is only relevant to active monthly Pint Club Members.

MONTHLY ORDERING DEADLINE - WHEN IS THE LAST DAY I CAN SIGN UP FOR PINT CLUB OR MAKE A PURCHASE EACH MONTH FOR PICK UP?

New orders must be placed by the following dates to pick up within the same month. Monthly Pint Club deadlines are listed below (special menu deadlines vary - please reference product description for special menu deadlines).

MONTHLY DEADLINES:

December 13th
January 14th
February 11th
March 10th
April 14th
May 12th
June 9th

MONTHLY ORDERING DEADLINE - WHAT HAPPENS IF I MISS THE ORDERING DEADLINE? WHAT FLAVORS WILL I RECEIVE IN THE BOX?

If you miss the monthly ordering deadline, your pint pack will be available for pick-up on the following month. For example, if the monthly deadline is January 11^th, orders placed on January 12^th and on will be available for pick up in February (not January). You will receive the flavors available during the month of pick-up, not the flavor menu for the month of order.

CURRENT PINT CLUB PINT PACK FLAVOR OFFERINGS:

We currently offer three (3) Pint Pack options that include the following:

FEATURED FLAVORS are a rotating menu of Chef Jessie's special creations, including seasonal ingredients, fan favorites, and one-of-a-kind gelato flavors.
SIGNATURE FLAVORS are a smaller rotating menu of our best sellers (think Goat Cheese Cashew Caramel, Mint Cookie etc.)
DAIRY FREE FLAVORS are a rotating menu of our favorite dairy-free creations.

Check out the full flavor descriptions on the FLAVORS page!

CAN I HAVE OTHER FLAVORS OR CUSTOMIZE MY ORDER?

Unfortunately, no, we cannot yet accommodate custom orders! Members who have purchased the Monthly Membership have the option to swap between the Pint Pack flavor offerings as long as the change is completed prior to the monthly ordering deadline (see FAQs on monthly ordering deadline for exact cut-off each month). Monthly Members can swap Pint Pack flavor options by emailing pintclub@blackdogchicago.com or submitting a request through their member portal (after the first 3 months of membership). The swap option is not available for 3 or 6-Month Pint Pack Gift Subscriptions.

DO YOU HAVE A DAIRY-FREE OPTION?

Yes! Dairy-Free Pint Packs are available for the Monthly Membership, Gift Subscriptions, and single Pint Pack purchases!

Check out the full flavor descriptions on the FLAVORS page!

CAN I SWAP FLAVOR PACKS OR MODIFY MY MEMBERSHIP?

If you are an active Pint Club Member (i.e. you have purchased a Monthly Membership and have not paused your membership nor skipped the month), you have the option to swap amongst the Pint Packs flavor options.. We recommend submitting your monthly swap by no later than the 5th of the month to have it fulfilled on that same month. The final monthly swap cut-off date is the same as the monthly ordering deadline, listed in the “Monthly Ordering Deadline,” section. Any swaps submitted after this deadline will not be fulfilled (original flavor pack selection will be included). Monthly Members can swap Pint Pack flavor options by emailing pintclub@blackdogchicago.com or submitting a request through their member portal (after the first 3 months of membership). This is a perk specifically for active Pint Club Monthly Members only; unfortunately, at this time, swapping flavor packs is not an option for the 3 and 6 Month Gift Subscriptions.

DO YOU OFFER SHIPPING?

At this time, we do not offer shipping on our frozen products. However, we hope to in the future! If this is something you are interested in, please let us know.

We occasionally offer shipping on our retail products that do not need to be kept frozen!

DO YOU HAVE PICK-UP LOCATIONS OUTSIDE OF YOUR CURRENT SHOP LOCATIONS?

WHAT IF MYSELF OR THE RECIPIENT IS OUT OF TOWN THE WEEKEND OF THE PICK-UP?

If you are a Pint Club Member you can elect to skip an order for the month when you are unable to make the pick-up in your member portal. Be sure to do this before your billing on the 5th!

If you’d rather not skip a month, you can pick up your order for up to 30 days after the pickup weekend anytime our shop is open.

Members are responsible for Pint Pack pick up on their pick up date and timeframe. If members miss their scheduled pick up their order will be available for pick up during shop hours for 1 month. Forgotten Pint Packs are discarded by Black Dog the Monday after the following month's pick up weekend and will not be refunded to the member or purchaser.

Example Missed Pick Up Timeline:

June order scheduled for Ukrainian Village pick up on 6/17 or 6/18.
Customer forgets to pick up June order.
Customer can pick up June order at Ukrainian Village location anytime during shop hours between 6/19 and 7/16.
Ukrainian Village July order pick up weekend 7/15 or 7/16.
On 7/17 the missed June order is no longer available for pick up and will not be refunded.

HOW DO I SEND PINT CLUB MEMBERSHIP OR PINT PACKS AS A GIFT?

In order to send as a gift, please go to the Gift Collections Page on the Shopify site. As of now, there is no way to include separate email addresses on the purchase for the purchaser and the gift recipient. As such, we recommend the following method to complete the purchase for the gift recipient:

Use YOUR email address to complete the checkout process.

If you are purchasing a membership for the recipient, you will need to create a Black Dog Shopify login, or login to your account to complete the purchase.

When STORE PICKUP is selected, enter the RECIPIENT’S NAME & PHONE NUMBER ONLY under PICK-UP ADDRESS (store pick-up address information will automatically populate if this method is selected). Enter your information for billing.
In addition to the purchase confirmation, we will follow-up with some instructions from pintclub@blackdogchicago.com to provide the recipient with an e-gift message. If you have not received a follow-up email within 24 business hours of purchase, please send an email to pintclub@blackdogchicago.com to request instructions.
If purchasing a 3 or 6 Month Pint Pack Gift Subscription for the recipient, we also recommend switching over the account to their email address. Instructions will be provided to switch the email address (with the recipient’s permission) and an updated password reset link will be sent.

HOW DO I CANCEL MY MONTHLY MEMBERSHIP?

As a Pint Club Member, you receive additional perks outside of monthly gelato that are rolled into the pricing. However, we understand that circumstances may arise that require you to cancel. In order to cover some of our initial costs, as well as provide a no-hassle approach to cancellation for members, we do require a minimum of 3 months of membership before cancellation.

After the 3-month minimum, you can cancel at anytime through your member portal, as long as the cancellation request occurs prior to the monthly billing on the 5th. If the request to cancel occurs after the 5th, but before the monthly pick-up for that month, please reach out to pintclub@blackdogchicago.com for your options. Cancellation requests after the 5th of the month are not guaranteed, but we will do our best to work with every member to accommodate or refund the payment, if possible.

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